CozyCloud Care Packages
CozyCloud support is offered in three care packages to meet the needs of different organizations. No matter if you need our professional help on occasion or choose to have all your technology managed by us, our packages are built to fit.
|Hourly Care||Common Care||Complete Care|
|Support by Phone, Email, or Web||✔||✔||✔|
|Web Portal for Ticket Tracking||✔||✔||✔|
|Server & Endpoint Monitoring||✔||✔|
|Regular Reports by Email||✔|
|Security Awareness Training||✔|
|Professional IT Support||Hourly||Hourly||Unlimited|
We will be there when you need us! Use our caring support services when you need our professional help. While our Complete Care packages is our recommendation for most customers, the Hourly Care may be the right fit for some either by it's self or combind with the Common Care package.
- Great hourly rates and professional care
- Get a block of hours at reduced rates
- SLA on block hour contracts
- Toll-free phone number
- Web and Email submissions and status tracking
- Knowledgeble Support Staff
As the foundation of our managed IT services, we built our Common Care package to include the best all around IT services and applications. We made sure it had a full security solution along with the tools and monitoring to make sure each Desktop and Laptop is protected and preforming to it's optimal level.
- Artificial Intelligence (AI) Powered Protection
- Managed and Monitored
- Patches and Updates Applied
- Servers and Workstations
- Web and Email Securly Protected
- Complements our Hourly Care
Our Complete Care package bundles the Common Care with unlimited professional IT support (Hourly Care). There is no unexpected monthly costs here. You and your employees can ask for technology help as much as it's needed on top of knowing everything is being protected and mantained by us. We then took it a step fearther and added Security Awareness training for all employees so they have the tools and knowledge to help protect and grow your business. Complete Care is just that. IT complete care!
- Reactive and Proactive Care
- Unlimited User Caring Support
- Security Awareness Training
- Consistent Monthly Cost
- Emailed Regular Reports
- Regular Status Meetings
- Fastest Ticket Resolution
Professional Project Services
Professional projects are custom built to meet your requirements and needs. Weather it's a refresh of hardware or replacement, a new secure network, or the deployment of a new application to all your system users, CozyCloud IT has the professional knowlege and skill to exceed expectation from qoute to completion. Our prepared project plan insures what is expected and when so projects stay on track and on budget.
- Prepared Project Plan
- Regular status updates
- Includes block of hours at reduced rates
- Direct communication channel with project team
- Project completion status review and sign off
Domain Names and SSL Certificates
Today's bussinesses must have a domain name address for thier website and email so let us save you money by registring your domain names with us. Get a new name registered or transfer your existiong names over and save while also getting our help using it. We also provide SSL certificates to secure your website, email, and more.
- Low rates with auto renewals
- Wide range of top level names
- Quality SSL Certificates
- Total DNS control
- Web portal with full managment
Today communication and collaboration is more important then ever and will continue to be so. While there are other tools that provide solutions for this, we provide our own to keep your data closer and more secure. CozyCloud Clubs provides work groups with a club where they work together remotely.
- Group Chat Channels
- Public or Private
- Direct Chat Messaging
- Share Files and Information
- Open and Edit Documents Together
- Unlimited Channels
- Unlimited Messages
Give us a call and let us put your technology problems to rest!
- Toll Free: 855.255.COZY
- Email: email@example.com